To access certain areas of our Platforms, you will need to register with us. During the registration process you will be asked to submit personal information about yourself. By entering your details in the fields requested, you enable LunaGroup Charter to provide you with the services you select. In addition, we may also collect personal information from you when you correspond with us (for instance, if you contact us with a query about one of our services). Please note that calls to LunaGroup Charter advisors may be recorded for security, training and development purposes. If you choose to interact with LunaGroup Charter via a social media platform or other third party service, we will collect the information you have provided to us through that platform. We also collect certain information automatically about visitors to our Platforms, described in the section headed Cookies and other information that we automatically collect, below.
The Platforms are not intended for children under the age of 16. However, due to the nature of our services, LunaGroup Charter may collect and maintain travel information about children under the age of 16, when necessary, to comply with aviation or security regulations, for safety or security reasons or as otherwise necessary for LunaGroup Charter to arrange transportation or other services requested by clients and their guests.
We use the information collected about children known to be under age 16 only to provide services. If we learn that we have collected or received personal information from a child under age 16 without parental or guardian consent, we will delete that information. If a child under 16 years old had provided us with personal information without parental or guardian consent, the parent or guardian may contact us at email@example.com.
The different types of information collected about users of the Platforms and LunaGroup Charter’s clients, include:
We collect this information directly from you when you provide it to us, automatically as you navigate through our Platforms (i.e. geolocation, usage details, IP addresses and information collected through tracking technologies such as cookies) and from third parties such as public records search services and other business partners.
We will retain your information for as long as necessary to fulfill the purposes for which we collect it (the "Storage"). The Storage period shall not exceed twenty-six (26) months from the time that the information is provided by you or collected by us. The Storage period will reset with each new communication received by LunaGroup Charter from you or made on your behalf. When relevant, the Storage period of your personal information will be extended to meet the requirements of law and for accounting, auditing and other internal administrative and support functions.
Applicants to job positions at LunaGroup Charter will be subject to a twelve (12) months Storage period in order for their profile to be retained for future job openings. This Storage period will be renewed for a same period of twelve (12) months in case of explicit acceptance from the applicant.
The information we collect may include the following:
Technologies we use for automated data collection may include:
We will use the information we collect from you to:
The collection, storage, use and transfer of your personal information by LunaGroup Charter is either based on (i) your explicit consent which can be withdrawn at any given moment (for more information consult the section How to access, edit, delete or transfer your personal information hereunder), (ii) the fulfilment of a contract between you and LunaGroup Charter and the respect of our Terms & Conditions, (iii) motivated by the compliance with legal obligations, (iv) justified by our legitimate interests unless those are superseded by your interests or fundamental rights and freedoms or (v) required for the preservation of your vital interests or those of third-parties. You have the right at any time to withdraw your given explicit consent for the collection, storage, use and transfer of personal information. For more information on your rights concerning the personal information we have concerning you, please refer to the section How to access, edit, delete or transfer your personal information below or contact us at firstname.lastname@example.org.
Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognise your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.
There are two broad categories of cookies:
Cookies can remain on your computer or mobile device for different periods of time. LunaGroup Charter uses both "session cookies" and "permanent cookies". Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the Internet again. You can at any time delete permanent cookies by clearing your cache according to your browser settings.
The Platforms serve only the following types of cookies to your computer or mobile device:
These cookies are essential to provide you with services available through this Platform and to use some of its features, such as access to secure areas. Without these cookies, services you have asked for, like secure login accounts, would not be possible.
These cookies serve a variety of purposes related to the presentation, performance and functionality of the Platforms. Their overall purpose, however, is to enhance visitors’ experience and enjoyment of the Platforms.
For example, some of these cookies enable visitors to specify language, destination or other platform preferences.
These cookies are used to collect information about how visitors use our Platforms.
The information gathered does not identify any individual visitor and is aggregated. It includes the number of visitors to our Platforms, the platforms that referred them to our Platforms and the pages they visited on our Platforms.
We use this information to help run our Platforms more efficiently, to gather broad demographic information and to monitor the level of activity on our Platforms.
Advertising, Content Sharing and Social Network Cookies:
When you visit our Platforms these cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help to evaluate the effectiveness of advertising and promotion. Content sharing and Social Network cookies enable users to share pages and content through third party social networking and other platforms.
Further detailed information about the specific cookies used on these Platforms and the third parties who serve them can be found in our Cookie Consent Menu. You can use this Cookie Consent Menu to control your cookie preferences.
You can set your cookie preferences by using our Cookie Consent Menu or by changing your browser settings so that cookies from the Platforms cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" facility).
For further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit allaboutcookies.org and youronlinechoices.eu.
We may collect information about your computer or mobile device, including where available your IP address, operating system, log in times and browser type. We use this information to better understand how visitors use our Platforms and for internal reporting purposes. We may anonymize and share this information with advertisers, sponsors or other businesses.
The Platforms may use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms and viewing of ads and of our content. Network advertisers are third parties that display advertisements, which may be based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.
You have choices in respect of the delivery of ads. You may opt-out of receiving certain types of behavioral ads by visiting the third-party websites described in the section headed How to control or delete cookies above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.
We do not rent or sell your personal information with other people or non-affiliated companies. We share personal information about you with other people or non-affiliated companies under the following circumstances:
We want you to feel confident about using our Platforms, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. Our employees are obliged by us to respect confidentiality. We have appropriate technical and organizational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction.
The transmission of information via the Internet is not completely secure and, though we do our best to protect your personal information, we cannot guarantee the absolute security of your personal information transmitted to the Platforms. In the occurrence of any breach likely to result in a risk to your rights we will inform you without undue delay.
The security and safety of your information also depends on you. When you have chosen a password for accessing the Platforms, you are responsible for keeping it confidential. Please do not share this password with anyone.
You have the right at any time to ask for access or transfer to and deletion of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related communications, such as e-mail updates on your order status). You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below, in the section headed "My Profile" (on the Website) or "My Preferences (on the Application) or clicking on the ‘Unsubscribe’ link in any LunaGroup Charter marketing e-mails.
If you wish to exercise any of these rights, please write to us at the address listed below providing us with sufficient documents establishing your identity. In case we consider the request as being unlawful or abusive, we will inform you of the reasons for not taking action without undue delay and at the latest within one month of receipt of the request. If you believe your rights related to your personal information are being infringed, you have the possibility to lodge a complaint with your national supervisory authority and seek judicial remedy.